Returns & Refunds

Returns
We attempt to ensure that all our pieces are thoroughly checked for quality before dispatch, however due to circumstances beyond our control, there may be the occasional damage /defect in an item for which we would be open to replacement of the piece. We request you to send us images of the package as it arrived with the external damage visible, within 48 hours of receiving the product. Please email us at hello@houseofrira.com with all details. 
The shipping cost of the return would need to be borne by you and we will bear the shipping cost of the replacement piece being sent to you. We would need at least 7 working days for a replacement to be provided in this instance, and request your patience, should this situation occur. 

Goods need to be replaced in the same style, subject to availability of inventory. In the unlikely event we are unable to for some reason provide you with a replacement piece, we would provide you with a store credit which could be utilised in any future purchase you make with us. Store credit can be utilised against any future purchase.

Please note that customised items cannot be returned or exchanged.  

 

Refunds
We do not provide any refund on goods sold. Goods once sold can only be exchanged for a store credit if they meet our terms and conditions. Since we keep limited inventory and do not always have all the products available, under such circumstances the amount paid by you can be used by you whenever you shop with us next time. This amount would be credited into your wallet and can be utilised against any purchase in future.